Effective date: 22 October 2026
1. Introduction
This Privacy Policy explains how CMN Media Pvt Ltd (“we”, “us” or “our”), the operator of Jagreeti Films OTT, may collect, use, disclose and protect information when you use our website, application or related services (“Service”).
2. Information we may collect
Depending on the features you use, we may collect account details such as name, email address and phone number; profile and authentication details; subscription or transaction status from payment partners; viewing activity, watchlists, preferences and playback progress; device, app version, browser, IP address, crash reports and log data; and messages you send to customer support.
3. How we use information
We may use information to create and manage accounts, provide streaming and playback, process subscriptions through authorised providers, remember preferences, respond to support requests, maintain security, detect fraud, troubleshoot performance, communicate service notices and comply with legal obligations.
4. Cookies and similar technologies
Our website or app may use essential cookies, local storage or similar technologies to keep you signed in, remember settings, secure sessions and understand performance. Non-essential analytics or advertising technologies should be used only where permitted and with consent where required.
5. Payments and third-party services
Payments may be handled by third-party payment processors or app stores. Those providers may process payment information under their own policies. We may use hosting, analytics, customer support, content delivery or notification providers and share only information reasonably needed for their services.
6. Sharing information
We do not intend to sell personal information as a standalone product. We may share limited information with service providers, payment partners, professional advisers or authorities where required by law or necessary to protect rights, safety and the Service.
7. Retention and security
We retain information for as long as reasonably necessary for service delivery, dispute resolution, fraud prevention, accounting and legal compliance. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
8. Your choices and rights
Depending on applicable law, you may request access to, correction of or deletion of personal information, or withdraw consent where processing relies on consent. We may need to verify your identity before responding. Contact us using the details on our Contact Us page.
9. Children
The Service is not intended to knowingly collect personal information from children contrary to applicable law. Parents or guardians should supervise children’s use and review any age ratings or content advisories.
10. Changes
We may update this policy as the Service or legal requirements change. The revised policy will be posted on this page with an updated effective date.
11. Contact
Privacy requests and complaints: cmnmediapvtltd@gmail.com or call 9643761495. Address: Mayur Vihar Phase 1, New Delhi - 110091, India.